Skip to main content

Recently Updated Pages

Ethics by design

DOME Customer Support Knowledge Base - ...

Historical and Theoretical overview The Ethics by Design approach will be used throughout DOME i...

Updated 4 months ago by Roberto Ciriello

How to: submit an order

Web Portal Customer Guide

Select desired products and add them to your online cart. Proceed to checkout. Enter informatio...

Updated 4 months ago by Andrea Manfrinato

How to: Create a new account

Access Procedure to the DOME Platform ...

The procedure for requesting an account is as follows: Open a web browser and go to the URL:...

Updated 4 months ago by Andrea Manfrinato

A cloud/edge ecosystem

European cloud/edge services

DOME's ambition is to create collaborative ecosystems that will support the market by achieving t...

Updated 4 months ago by Mario Martire

How to report a data breach

Personal data protection "How to"s

-   Who reports: Any employee of DOME's partners, or any data subject that might have been affect...

Updated 4 months ago by Roberto Ciriello

How to: access Knowledge Base

Ticketing - Helpdesk Customer User Guide

Customers can always navigate directly to the Knowledge Base when they have a query. Here, they c...

Updated 4 months ago by Roberto Ciriello

How to: respond to a Ticket

Ticketing - Helpdesk Customer User Guide

Upon reaching the complete details page within the "My Tickets" section, customers will discover ...

Updated 4 months ago by Roberto Balzano

How to: use attributes for advanced search

Ticketing - Helpdesk Customer User Guide

To search for specific items in the Customer Care platform fill the search bar on the top of the ...

Updated 4 months ago by Andrea Manfrinato

How to: create new account

Ticketing - Helpdesk Customer User Guide

To create a new user account, the customer should follow these steps: Open a web browser and n...

Updated 4 months ago by Andrea Manfrinato

Keyboard shortcuts

Ticketing - Helpdesk Customer User Guide

Below are the keyboard shortcuts for the ticketing system.

Updated 4 months ago by Andrea Manfrinato

Link

Link to portal

DOME Marketplace

Updated 4 months ago by Roberto Balzano

Practical Considerations for Entities on the Appointment of “Legal Entity Appointed Representative Form”

Company Onboarding process guide for Cl... LEAR appointment form - practical consi...

Disclaimer This document does not constitute legal advice. It is aiming to provide conte...

Updated 6 months ago by Roberto Balzano

7. Contact and Support

Company Onboarding process guide for Cl... Onboarding Guidelines

For further help, contact our technical support here.

Updated 6 months ago by Roberto Balzano

Checking available product offerings and catalogues

Navigating over the marketplace

All the available (Launched) offerings appear in the Search page of the website, so they can be s...

Updated 6 months ago by FICODES Support

Checking marketplace's landing information

Navigating over the marketplace

Customers can also check the information provided on the website's home page. The first thing th...

Updated 6 months ago by FICODES Support

How to manage profile and billing information

Managing profile configuration and orga...

All the users of the system can configure their profile, so they can configure their personal inf...

Updated 6 months ago by FICODES Support

How to log in as an organization and manage session changes

Managing profile configuration and orga...

The Business API Ecosystem supports organizations as defined by the FIWARE IdM. These organizatio...

Updated 6 months ago by FICODES Support

How to publish and manage catalogues

Managing orders, products and subscript...

The Catalogues section is the one that is open by default when accessing My Offerings section. Th...

Updated 6 months ago by FICODES Support

How to publish a resource through the portal interface, managing resource specifications

Managing orders, products and subscript...

Resource Specifications represent the resource being offered. To list your service specifications...

Updated 6 months ago by FICODES Support

How to publish a service through the portal interface, managing service specifications

Managing orders, products and subscript...

Service Specifications represent the services being offered. To list your service specifications ...

Updated 6 months ago by FICODES Support