Skip to main content

Recently Updated Pages

7. Contact and Support

Company Onboarding process guide for Cl... Onboarding Guidelines

For further help, contact our technical support here.

Updated 8 months ago by Roberto Balzano

Checking available product offerings and catalogues

Navigating over the marketplace

All the available (Launched) offerings appear in the Search page of the website, so they can be s...

Updated 8 months ago by FICODES Support

Checking marketplace's landing information

Navigating over the marketplace

Customers can also check the information provided on the website's home page. The first thing th...

Updated 8 months ago by FICODES Support

How to manage profile and billing information

Managing profile configuration and orga...

All the users of the system can configure their profile, so they can configure their personal inf...

Updated 8 months ago by FICODES Support

How to log in as an organization and manage session changes

Managing profile configuration and orga...

The Business API Ecosystem supports organizations as defined by the FIWARE IdM. These organizatio...

Updated 8 months ago by FICODES Support

How to publish and manage catalogues

Managing orders, products and subscript...

The Catalogues section is the one that is open by default when accessing My Offerings section. Th...

Updated 8 months ago by FICODES Support

How to publish a resource through the portal interface, managing resource specifications

Managing orders, products and subscript...

Resource Specifications represent the resource being offered. To list your service specifications...

Updated 8 months ago by FICODES Support

How to publish a service through the portal interface, managing service specifications

Managing orders, products and subscript...

Service Specifications represent the services being offered. To list your service specifications ...

Updated 8 months ago by FICODES Support

How to set the product pricing model, managing product offerings

Managing orders, products and subscript...

Product Offerings are the entities that contain the pricing models and revenue sharing info used ...

Updated 8 months ago by FICODES Support

How to publish a product through the portal interface, managing product specifications

Managing orders, products and subscript...

Product Specifications represent the product being offered, both digital and physical. To list yo...

Updated 8 months ago by FICODES Support

Books

Navigating the Knowledgebase

Within a category, you'll find books. Books are like containers for documentation on a specif...

Updated 8 months ago by Roberto Balzano

Changing the shelves visualization

Navigating the Knowledgebase

On the right side of the page, there is a button called either "List view" or "Grid View", clicki...

Updated 8 months ago by Roberto Balzano

Knowledgebase Sections

Navigating the Knowledgebase

Upon login, the user gets directed to the 'Shelves' area of the knowledgebase.These are the c...

Updated 8 months ago by Roberto Balzano

Non-electronic submission of Intellectual Property Rights infringement claims

Intellectual Property Rights infringeme...

Although the electronic communication channel provided above is the most expedited way to contact...

Updated 10 months ago by Eric Maciá Lang

Electronic Intellectual Property Rights infringement notification

Intellectual Property Rights infringeme...

The DOME Marketplace respects all intellectual property rights. If you are an individual or an e...

Updated 10 months ago by Eric Maciá Lang

How to: create new Organization/add user to existing Organization

Ticketing - Helpdesk Customer User Guide

For a user, belonging to an Organization allows him to have visibility of all the tickets opened ...

Updated 10 months ago by Andrea Manfrinato

How to: see ticket details and receive an update on request status

Ticketing - Helpdesk Customer User Guide

Once a ticket is submitted, customers can track its status, keeping them informed about the progr...

Updated 10 months ago by Roberto Balzano

Forgot Password Process

DOME Digital Wallet User Guide

Access the Forgot Password Link: On the login page, click the 'Forgot password' link if ...

Updated 10 months ago by Albert Rodríguez

List of relevant documents and resources

DOME Customer Support Knowledge Base - ...

List of relevant documents and resources Ethics By Design and Ethics of Use Approaches for Art...

Updated 11 months ago by Sofia Ruiz Delaviuda

Key assets: Sovereignty, trust and reputation

What is DOME

Satisfying the EU market requirements, the DOME service catalogue quality will ensure its reputat...

Updated 11 months ago by Roberto Balzano