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DOME General
Generic information about the DOME project
Web Portal Customer Guide
This category covers general inquiries about the portal, such as its features, services offered, etc.
Customer Care
Information related to the customer service facilities
Privacy & Compliance
This category covers all privacy and compliance-related interactions, such as privacy policy inquiries, reports of compliance issues, etc.
Company Onboarding Process
Third Party Intellectual Property Infringement notification process
This shelf provides inforation on the documentation and requirements for filing an intellectual property rights infringement claim with the Marketplace
What is DOME
European cloud/edge services
Partners
Project Aims
Marketing
DOME Customer Support Knowledge Base - Ethics
Fundamentals for the DOME Customer Support Knowledge Base regarding Ethics. This document set the basis for the further, more detailed Ethics part of the knowledge base, which will be implemented according to the specific characteristics of DOME, as they will ...
Web Portal Customer Guide
Ticketing - Helpdesk Customer User Guide
Throughout this guide, customers will discover how to navigate the platform, create and monitor tickets, and utilize the available features to efficiently address their needs and optimize their experience.
Navigating the Knowledgebase
Customer helpline
Personal data protection
Catalog sorting and search functionalities
Link to portal
Reporting Features
Credential Issuer User Guide
Guide to use the DOME Digital Wallet.
Access Procedure to the DOME Platform Knowledge Base
Intellectual Property Rights infringement claims
Navigating over the marketplace
Company Onboarding process guide for Cloud Service Providers (CSP)
This documents walks the Cloud Service Providers through the journey of creating an operating account in the DOME Marketplace.
"How to"s
DOME operator privacy information consent
Onboarding Guidelines
LEAR appointment form - practical considerations
Consortium Partners
Representing all possible roles in the value chain of a cloud marketplace. ENGINEERING INGEGNERIA INFORMATICA https://www.eng.it/en/ ENG is the Digital Transformation Company leader in Italy and expanding its global footprint. ENG has...
Project Aims and Benefits
Project Aims The aim of DOME to support businesses and public organisations digital transformation making available a catalogue of cloud-to-edge offerings in Europe. INFRASTRUCTURE Deployment of a customer-oriented and user-friendly marketplace ...
Bifold_url
https://drive.google.com/file/d/1xu5fvMBB-ExhJ4eXen3krONUC7nbrEmv/view?usp=drive_link
Factsheet_url
https://drive.google.com/file/d/1zmip5GrbGQDxKlLbHT4pXde9A1eREw8Z/view?usp=drive_link
Federated Marketplace Ecosystem_url
https://drive.google.com/file/d/1jHsbEzgxIPQv6nibj2jOjaPOTNbbIePV/view?usp=drive_link
Value Proposition_url
https://drive.google.com/file/d/1aoXbwJjMe1dFJ85kc-dgT-9OYecWgXk-/view?usp=drive_link
How to: see ticket details and receive an update on request status
Once a ticket is submitted, customers can track its status, keeping them informed about the progress of their request. By clicking on a ticket from the list in the "Overviews" section, the user access to the specific details page. To view the details of a spec...
How to: open a new request
Creating a new ticket within the DOME project's customer support and ticketing platform is a straightforward process that allows customers to swiftly communicate their inquiries or report issues. Customers should follow these steps to initiate a new ticket: ...
How to: create new account
To create a new user account, the customer should follow these steps: Open a web browser and navigate to the URL: https://ticketing.dome-marketplace-prd.org/ . Click on the "LOGIN" option at the bottom of the login page, as you can see from the screenshot ...
How to: access Helpdesk Platform
To access the customer support and ticketing platform within the DOME project, simply open a web browser and navigate to the following address: https://ticketing.dome-marketplace-prd.org .If you want to login and you are an already registered user, just click ...
Breakdown of key features on Helpdesk main page
Here's a breakdown of the key features within the DOME Hepldesk landing page: My Tickets: View a list of all your submitted tickets, with their status, priority, and last update. My Organization Tickets: View a list of all tickets by users belonging to sam...
How to: access Knowledge Base
Customers can always navigate directly to the Knowledge Base when they have a query. Here, they can search through existing explanatory texts, guides, and checklists. Customers can directly access the Knowledge Base by clicking on the "Knowledge Base" button...
How to: respond to a Ticket
Upon reaching the complete details page within the "My Tickets" section, customers will discover the "Add Comment" text-box located at the bottom. By clicking on it, the customer is allowed to either attach comments (i) or files (ii). In the "Activity" sectio...
How to: manage User settings
Customers may reach out the page dedicated to User Settings by clicking on the corresponding icon (see red square in the screenshot below) at the bottom left of the main navigation menu and selecting "Profile" option. ...
Knowledgebase Sections
Upon login, the user gets directed to the 'Shelves' area of the knowledgebase.These are the categories of the contents that we set up in place to divide all the documentations in logical containers, categorized by area of interest. The categories that are...
Changing the shelves visualization
On the right side of the page, there is a button called either "List view" or "Grid View", clicking it will let you toggle between the two formats. A note on the use of the List View, is that will intutively show the books contained in each section, witho...
Books
Within a category, you'll find books. Books are like containers for documentation on a specific topic.Clicking on a book will let you view its chapters and pages. When clicking on a section you will see the books that are contained in that section, otherw...
Other features
Navigation Menu: On the left of the page, there is a column containing both your recently viewed documents, aswell as the recently updated page that you have access to. Search Functionality: If you have a specific query, use the search functionality. Look f...
Helpline Link
https://www.ionos.com/help/
How to report a data breach
- Who reports: Any employee of DOME's partners, or any data subject that might have been affected by a data breach in a processing activity that relates to the DOME project, who becomes aware of an incident must immediately report the incident. In addition, ...