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128 total results found

DOME General

Generic information about the DOME project

Web Portal Customer Guide

This category covers general inquiries about the portal, such as its features, services offered, etc.

Customer Care

Information related to the customer service facilities

Privacy & Compliance

This category covers all privacy and compliance-related interactions, such as privacy policy inquiries, reports of compliance issues, etc.

Company Onboarding Process

Third Party Intellectual Property Infringement notification process

This shelf provides inforation on the documentation and requirements for filing an intellectual property rights infringement claim with the Marketplace

What is DOME

European cloud/edge services

Partners

Project Aims

Marketing

DOME Customer Support Knowledge Base - Ethics

Fundamentals for the DOME Customer Support Knowledge Base regarding Ethics. This document set the basis for the further, more detailed Ethics part of the knowledge base, which will be implemented according to the specific characteristics of DOME, as they will ...

Web Portal Customer Guide

Ticketing - Helpdesk Customer User Guide

Throughout this guide, customers will discover how to navigate the platform, create and monitor tickets, and utilize the available features to efficiently address their needs and optimize their experience.

Navigating the Knowledgebase

Customer helpline

Personal data protection

How to: deploy a new component in the DOME architecture

Customer Care Analytics Dashboard

Catalog sorting and search functionalities

Link to portal

Integration Guide

Company Onboarding process guide for Cloud Service Providers (CSP)

This documents walks the Cloud Service Providers through the journey of creating an operating account in the DOME Marketplace.

DOME Digital Wallet User Guide

Guide to use the DOME Digital Wallet.

Credential Issuer User Guide

Guide to use the DOME Digital Wallet.

Access Procedure to the DOME Platform Knowledge Base

"How to"s

Personal data protection

DOME operator privacy information consent

Personal data protection

Distributed components

Integration Guide

Components that need to be operated by a federated participant.

Authentication

Integration Guide

Onboarding Guidelines

Company Onboarding process guide for Cl...

LEAR appointment form - practical considerations

Company Onboarding process guide for Cl...

This document provides some guidance on the LEAR appointment form required in the Cloud Service Providers (CSP) onboarding process

Consortium Partners

Partners

Representing all possible roles in the value chain of a cloud marketplace.   ENGINEERING INGEGNERIA INFORMATICA      https://www.eng.it/en/            ENG is the Digital Transformation Company leader in Italy and expanding its global footprint. ENG has...

Project Aims and Benefits

Project Aims

Project Aims The aim of DOME to support businesses and public organisations digital transformation making available a catalogue of cloud-to-edge offerings in Europe. INFRASTRUCTURE Deployment of a customer-oriented and user-friendly marketplace ...

Bifold_url

Marketing

https://drive.google.com/file/d/1xu5fvMBB-ExhJ4eXen3krONUC7nbrEmv/view?usp=drive_link

Factsheet_url

Marketing

https://drive.google.com/file/d/1zmip5GrbGQDxKlLbHT4pXde9A1eREw8Z/view?usp=drive_link

Federated Marketplace Ecosystem_url

Marketing

https://drive.google.com/file/d/1jHsbEzgxIPQv6nibj2jOjaPOTNbbIePV/view?usp=drive_link

Value Proposition_url

Marketing

https://drive.google.com/file/d/1aoXbwJjMe1dFJ85kc-dgT-9OYecWgXk-/view?usp=drive_link

How to: see ticket details and receive an update on request status

Ticketing - Helpdesk Customer User Guide

Once a ticket is submitted, customers can track its status, keeping them informed about the progress of their request. By clicking on a ticket from the list in the "Overviews" section, the user access to the specific details page. To view the details of a spec...

How to: open a new request

Ticketing - Helpdesk Customer User Guide

Creating a new ticket within the DOME project's customer support and ticketing platform is a straightforward process that allows customers to swiftly communicate their inquiries or report issues. Customers should follow these steps to initiate a new ticket: ...

How to: create new account

Ticketing - Helpdesk Customer User Guide

To create a new user account, the customer should follow these steps: Open a web browser and navigate to the URL: https://ticketing.dome-marketplace-prd.org/  Click on the "LOGIN" option at the bottom of the login page, as you can see from the screenshot b...

How to: access Helpdesk Platform

Ticketing - Helpdesk Customer User Guide

To access the customer support and ticketing platform within the DOME project, simply open a web browser and navigate to the following address: https://ticketing.dome-marketplace-prd.org .If you want to login and you are an already registered user, just click ...

Breakdown of key features on Helpdesk main page

Ticketing - Helpdesk Customer User Guide

Here's a breakdown of the key features within the DOME Hepldesk landing page: My Tickets: View a list of all your submitted tickets, with their status, priority, and last update. My Organization Tickets: View a list of all tickets by users belonging to sam...

How to: access Knowledge Base

Ticketing - Helpdesk Customer User Guide

Customers can always navigate directly to the Knowledge Base when they have a query. Here, they can search through existing explanatory texts, guides, and checklists.  Customers can directly access the Knowledge Base by clicking on the "Knowledge Base" button...

How to: respond to a Ticket

Ticketing - Helpdesk Customer User Guide

Upon reaching the complete details page within the "My Tickets" section, customers will discover the "Add Comment" text-box located at the bottom. By clicking on it, the customer is allowed to either attach comments (i) or files (ii). In the "Activity" sectio...

How to: manage User settings

Ticketing - Helpdesk Customer User Guide

Customers may reach out the page dedicated to User Settings by clicking on the corresponding icon (see red square in the screenshot below) at the bottom left of the main navigation menu and selecting "Profile" option. By clicking on the corresponding option...

Knowledgebase Sections

Navigating the Knowledgebase

Upon login, the user gets directed to the 'Shelves' area of the knowledgebase.These are the categories of the contents that we set up in place to divide all the documentations in logical containers, categorized by area of interest. The categories that are...

Changing the shelves visualization

Navigating the Knowledgebase

On the right side of the page, there is a button called either "List view" or "Grid View", clicking it will let you toggle between the two formats. A note on the use of the List View, is that will intutively show the books contained in each section, witho...

Books

Navigating the Knowledgebase

Within a category, you'll find books. Books are like containers for documentation on a specific topic.Clicking on a book will let you view its chapters and pages. When clicking on a section you will see the books that are contained in that section, otherw...

Other features

Navigating the Knowledgebase

Navigation Menu: On the left of the page, there is a column containing both your recently viewed documents, aswell as the recently updated page that you have access to. Search Functionality: If you have a specific query, use the search functionality. Look f...

Helpline Link

Customer helpline

https://www.ionos.com/help/

How to report a data breach

Personal data protection "How to"s

-   Who reports: Any employee of DOME's partners, or any data subject that might have been affected by a data breach in a processing activity that relates to the DOME project, who becomes aware of an incident must immediately report the incident. In addition, ...